Keeping Children Safe Online - Reporting a Concern
Ways to contact the NSPCC
(The National Society for the Prevention of Cruelty to Children is a charity campaigning and working in child protection in England, Wales, Northern Ireland and the Channel Islands).
Provide as much information as you can about the child and the concerns you have.
If you have any details that can help to identify the child, such as their name or address, please share them too.
If you’re requesting information, please tell us what you want it for.
Telephone 0808 800 5000
Calls are free from landlines and most mobiles.
Text 88858
This service is free and they will try to text you back within three hours.
Email: help@nspcc.org.uk
Keeping Children Safe in Education (2025)
The full guidance is divided into multiple parts broadly:
Part One: Safeguarding information for all staff - what they need to know, what to look out for, how to act.
Part Two: The management of safeguarding - how schools and colleges should organise safeguarding responsibilities, policies, procedures, designations such as the “Designated Safeguarding Lead (DSL)”, working with outside agencies, record-keeping, reviews, etc.
Part Three: Safer recruitment - requirements around recruitment, vetting, background checks, regulated activity definitions, checks on staff/volunteers, sanctions and restrictions (e.g. if someone is barred), ongoing suitability checks.
Additional parts: Covering ongoing safeguarding duties, allegations against staff, children in other settings, and reporting obligations.
What’s New or Changed in the 2025 Update
Key updates include:
New Online Safety Risks Recognised: The definition of online risks has been expanded. Under the “content” category (previously more focussed on inappropriate content/contact/commerce), the guidance now explicitly references misinformation, disinformation, and conspiracy theories as potential safeguarding harms. This reflects the growing concern about digital harms and the impact of harmful online content.
AI & Technology Considerations: The updated guidance references the use of generative AI and related guidance from the Department for Education (DfE), and points to a tool (“Plan technology for your school”) that helps schools assess filtering and monitoring systems. This is a recognition that emerging technologies pose new kinds of risks and that schools need support to manage them safely.
Attendance & Safeguarding Link Strengthened: The guidance now makes statutory the requirements of another document Working together to improve school attendance. In practice, where safeguarding concerns are linked with pupil absence, there is now a stronger duty for schools to engage with children’s services.
Signalling Future Updates: The 2025 edition flags that future versions will address upcoming legislation (e.g. Children’s Wellbeing and Schools Bill), findings from the national audit on group-based child sexual exploitation and abuse, and work under the government’s violence against women and girls strategy. As such, schools should remain alert to further developments.
Pending Related Guidance: By September 2025, the final version was expected to include links to revised guidance on relationships, sex, and health education (RSHE) and on support for gender-questioning children - reflecting ongoing policy changes in those areas.
What This Means for Schools, Colleges, and Staff
There must be robust safeguarding policies and procedures in place: designated safeguarding leads (DSLs), clear processes for raising concerns about children, appropriate record-keeping, and clear protocols for handling allegations against staff.
Recruitment procedures must comply strictly with vetting requirements and checks, including for volunteers or anyone working in regulated activity. Ongoing checks and record-keeping remain vital.
Online safety must be taken seriously - not just blocking inappropriate content, but recognising broader digital harms like misinformation, conspiracy content, or harmful use of generative AI.
Governing bodies and trustees have a strategic role: creating a safeguarding culture, ensuring compliance, reviewing policies periodically, and adapting to future updates (e.g. from the Children’s Wellbeing and Schools Bill).
KCSIE 2025 – Part 1 Summary (What all staff must know)
Part 1 sets out the essential safeguarding information that every member of staff must understand, regardless of role.
1. Core safeguarding principles
Safeguarding is everyone’s responsibility.
A child-centred approach is essential — always act in the best interests of the child.
Early help and timely intervention can prevent problems from escalating.
2. Types of abuse and safeguarding risks
Staff must recognise indicators of:
Physical, emotional, sexual abuse, neglect
Child Criminal Exploitation (CCE) and Child Sexual Exploitation (CSE)
County lines, radicalisation, trafficking
Online harms — now explicitly including misinformation, disinformation, conspiracy content, harmful AI-generated content
Peer-on-peer abuse
Serious violence, gangs, weapons
Mental health concerns linked to abuse or neglect
3. What staff must do
Know how to identify signs of abuse or risk.
Report concerns immediately to the Designated Safeguarding Lead (DSL).
Never promise confidentiality - information is shared on a need-to-know basis.
Understand early help routes and referral processes.
Follow local procedures for:
4. Online safety expectations
Staff must understand:
How children may be harmed online
How filtering, monitoring and supervision work in their setting
The risks posed by social media, gaming, AI tools, grooming, sexting
5. Children needing additional support
Some children are more vulnerable to harm, e.g.:
SEND pupils
Children with poor attendance
LAC / previously LAC
Children with social workers
Those experiencing family conflict, domestic abuse, substance misuse
KCSIE 2025 – Part 2 Summary (The Management of Safeguarding)
Part 2 explains what governing bodies, proprietors, headteachers and senior leaders must do to organise and maintain effective safeguarding systems.
1. Leadership responsibilities
Governing bodies must ensure there is a whole-school safeguarding culture.
All schools/colleges must have a Designated Safeguarding Lead (DSL) with clear responsibilities and sufficient training and resources.
Policies must be reviewed annually and implemented effectively.
2. Required policies and procedures
Settings must have:
Child protection/safeguarding policy
Behaviour and anti-bullying policies
Online safety policy (including filtering and monitoring)
Staff behaviour code of conduct
Procedures for allegations against staff and low-level concerns
Whistleblowing procedures
Attendance policies aligned with statutory guidance
Policies must be publicly available, including on the school website.
3. Safer systems and oversight
Schools must ensure:
Staff receive regular safeguarding training
Safeguarding is considered in curriculum planning, particularly RSHE and online safety
There is robust record-keeping (chronologies, case files, referral documentation)
Effective multi-agency working, including Early Help and statutory services
Effective support for children with mental health needs, behaviour concerns, or those absent from education
4. Online safety responsibilities
Senior leaders and governors must:
Ensure appropriate filtering and monitoring systems
Regularly assess digital risks
Ensure staff and pupils are educated about digital safety
Understand new risks such as AI misuse, deepfakes, misinformation
5. Attendance and safeguarding
The 2025 update strengthens expectations that:
Attendance is monitored closely
Persistent or unexplained absence is treated as a potential safeguarding issue
Schools must work with local authorities when absence raises concerns
6. Allegations and concerns about staff
Leaders must follow clear procedures for:
Allegations that meet the harm threshold
Low-level concerns (inappropriate behaviour that does not meet the threshold)
Managing suspension, investigation and referrals to the DBS or Teaching Regulation Agency where required
7. Governance and accountability
Governing bodies must ensure:
They oversee safeguarding effectively
DSL has sufficient authority and time
Audit processes identify weaknesses
A safeguarding governor or trustee is appointed
External guidance and legal requirements are followed